1. PERSONAL INFORMATION WE COLLECT & CONTACT DETAILS

1.1 Thank you for visiting Lola Sydney. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, create an account or contact us.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1.2 For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Lola Sydney
Email: support@lolasydney.com

1.3 Our website uses SSL/TLS encryption to help protect personal information and other confidential information transmitted through the website, including order and payment-related information.

1.4 E-commerce operations, data processing and advertising services may be managed or supported by Logos Ecom LLC and other service providers where necessary to operate our business.

 

2. INFORMATION COLLECTED WHEN YOU VISIT OUR WEBSITE

When you visit our website, certain technical information may be collected automatically, including:

• Pages visited
• Date and time of access
• Referral source
• Browser type
• Device and operating system
• IP address
• General location information
• Website interaction and usage data

We use this information to operate our website, maintain security, understand how customers use our services and improve website performance and functionality.

 

3. COOKIES

We use cookies and similar technologies to provide and improve our website and its functionality.

Cookies are small files stored on your device. Some are deleted when you close your browser, while others may remain on your device for a specified period.

Cookies may be used to:

• Remember items in your shopping cart
• Remember your preferences
• Improve website functionality
• Understand how visitors use our website
• Measure advertising performance
• Provide relevant marketing and advertising

We may also use cookies and similar technologies provided by third-party advertising, analytics and technology partners.

You can manage cookies through your browser settings and, where available, our website's cookie controls. Disabling certain cookies may affect the functionality of the website.

 

4. CONTACTING US

When you contact us through our website, contact form or email, we may collect information such as your name, email address, order number and any other information you provide.

We use this information to respond to your enquiry, provide customer support and manage your relationship with us.

 

5. CUSTOMER ACCOUNTS

If you create a customer account, we may collect and process information required to create and manage your account and provide our services.

You may request the deletion of your customer account by contacting support@lolasydney.com.

Certain information may need to be retained where required for legitimate business, legal, accounting, fraud prevention or regulatory purposes.

 

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to send you:

• New collection announcements
• Restock notifications
• Special offers and promotions
• Product recommendations
• Other marketing communications

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

 

7. ORDER PROCESSING

When you place an order, we collect and use the information necessary to process and fulfil your purchase.

This information may be shared with service providers involved in fulfilling your order, including:

• Payment providers
• Shipping and logistics providers
• E-commerce platforms
• Customer service providers
• Fraud prevention and security providers

We only share information where reasonably necessary to provide our services, operate our business or comply with applicable requirements.

 

8. PRODUCT REVIEWS

Where applicable, we may use your email address to invite you to review products you have purchased or provide feedback about your shopping experience.

 

9. SOCIAL MEDIA

Our website may contain links, buttons or integrations relating to social media platforms.

When you interact with these features, the relevant social media provider may collect information in accordance with its own privacy policy.

 

10. ONLINE ADVERTISING

We may use advertising services such as Google Ads and other advertising platforms to promote our products, measure advertising performance and show more relevant advertisements.

These services may use cookies, pixels and similar technologies.

 

11. WEBSITE ANALYTICS

We may use analytics services, including Google Analytics or similar technologies, to understand how visitors interact with our website.

This information helps us analyse website traffic, identify technical issues and improve our products, services and customer experience.

 

12. REMARKETING & PERSONALISED ADVERTISING

We may use technologies such as the Meta Pixel, Google advertising technologies and similar services to measure advertising performance and deliver advertising that may be more relevant to you.

You may be able to manage or limit personalised advertising through your browser, device or the relevant platform's privacy settings.

 

13. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including requesting:

• Access to personal information we hold about you
• Correction of inaccurate or outdated information
• Deletion of certain personal information where applicable
• Information about how your personal information is handled
• Withdrawal of consent where processing relies on consent

To make a privacy request, contact us at support@lolasydney.com.

We may need to verify your identity before completing certain requests.

 

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, processing transactions, resolving disputes, preventing fraud and meeting applicable legal, accounting or regulatory requirements.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

 

15. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology partners and logistics providers may operate outside Australia.

As a result, your personal information may be processed or stored in other countries. Where applicable, we take reasonable steps to ensure that personal information shared with third parties is handled appropriately and in accordance with applicable privacy requirements.

 

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable requirements.

Any updated version will be published on this page.

 

17. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Lola Sydney
Email: support@lolasydney.com